Cherry Remote Support

Provide safe, secure on-site support from anywhere in the world with Asia’s leading remote support solution.

Introducing Cherry Remote Support

Remotely control any computer from across the globe with our remote support solutions service.

Gives customer support agents the tools they need to quickly and seamlessly resolve any client issues, with the click of a button.

Onsite support from anywhere

Nearly 80% of people still prefer to use phones to troubleshoot issues.

However, 65% of CS calls are spent identifying and analyzing issues. Just 35% of time is spent finding solutions and fixing issues.

With Cherry Remote Support, you become an onsite technician from anywhere in the world.

Remotely access and control computers and mobile devices, and provide live video assistance for onsite troubleshooting.

Safe, secure support

Provide customers with a secure support environment. Cherry Remote Support gives them total control over their devices and information during a remote support session.

Start, stop or pause your customer’s computer screen from being shared at any time during a session.

Administrators can group, limit or block agent permissions based on registered IPs, IP groups or MAC addresses. They can also create security parameters and requirements for agent passwords.

Cherry Remote Support lets agents stay connected even in poor network connectivity environments, if a network is temporarily disconnected or the client switches from WiFi to LTE.

On mobile devices, customers can lock their screens or terminate a session at any time. On computers, customers can limit agent access to keyboards or mouse controls.

Allow customers to greenlight or block programs that agents can access – for example, programs with personal information such as contacts or pictures.

A worldwide tech leader

Cherry Remote Support is changing the paradigm of remote technology with WebRTC-based remote software running directly on the web. No installation required.

Cherry Remote Support’s technology is globally recognized, including in the security-conscious Japanese market.

Asia’s No. 1 Remote Support Solution

Companies

Industries

More than 10,000 companies in 155 industries rely on Cherry Remote Support. It is the market leading remote support solution in Korea, Japan and across Asia.

Clients include some of the world’s biggest companies, including Samsung Electronics, LG Electronics, Docomo, Lenovo, Toshiba, Fijitsu, Sharp, Dell, Hyundai and POSCO, as well as most of Korea’s major banks.

Korean government clients include the Supreme Court, Ministry of Foreign Affairs, Ministry of Defense, National Tax Office and Seoul Metropolitan Government.

Ready to try Cherry Remote Support?

Contact us to learn more about our solutions